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Frequently Asked Questions

We understand you may still have questions abut the platform. We have taken the time to put together a list of the most common FAQs to help you find the answers you are looking for quickly:

What is the social media posting feature in DNA Super Systems?

DNA Super Systems provides a built-in social media scheduler, allowing you to manage and post content across multiple social platforms from one centralized dashboard.

Can I schedule posts in advance?

Yes! You can schedule posts for weeks or even months in advance for platforms like Facebook, Instagram, Twitter, and LinkedIn. This helps streamline your social strategy and ensures consistent posting.

What formats can I post on different platforms?

Here’s a quick breakdown of what you can post:
Facebook: Text, images, videos, and links

Instagram: Images, videos, carousels (multi-image posts), and Reels (you can set reminders to post stories)

TikTok: Video

LinkedIn: Text, images, videos, and links

Pinterest: Images, videos, stories, and reels

YouTube: videos, stories, reels

Google My Business: images

Can I respond to DMs and comments directly from DNA Super Systems?

Absolutely! DNA Super Systems allows you to respond to direct messages on connected social accounts without needing to switch between apps from the conversations tab. This keeps you engaged with your audience while saving time.
* For responding to Facebook and Instagram comments, you will need to upgrade your account to use the Automations function where you can capture the comments as a trigger. You can then create automated or custom responses to these comments!

Are there size or format restrictions?

Yes, each platform has specific size and format requirements. DNA Super Systems automatically optimizes your content to ensure it fits each platform’s standards.

What kind of social media performance metrics can I track?

DNA Super Systems offers a range of analytics, including:

  • Engagement rates (likes, comments, shares)

  • Follower growth over time

  • Post reach and impressions

  • Click-through rates on links

  • Top-performing posts

How does the subscription work? Any hidden costs?

All of the awesome features in this package including the social media posting, scheduling, analytics, email marketing, contact management and conversations are included in the subscription of R129 per month. No other hidden costs.

Extra features such as the email marketing and SMS capability incur additional transactional charges on a per-usage as follows:

When signing up, your card will be added to your account wallet which will be used to cover transactional costs on a top-up basis whenever you use the transactional features of the system. Examples of this are: sending emails, verifying email addresses, purchasing phone numbers and sending SMS's etc. These are minor transactional costs which are billed on all such platforms. As an indication, a top-up of $10(approx. R180) will allow you to send approximately 9870 emails. You can get a full breakdown of transactional costs on our pricing page here.

How many contacts can I store in DNA Super Systems?

DNA Super Systems allows unlimited contact storage, giving you the freedom to grow your database without restrictions or additional fees.

Can I segment my contacts?

Yes! Contact segmentation is easy, and you can create custom lists based on tags, engagement history, and other criteria.

What email marketing features are available?

DNA Super Systems offers a powerful email marketing suite with the following features:

  • Drag-and-drop email builder

  • Pre-built templates

  • Automated email sequences

  • Personalized content and dynamic fields

  • A/B testing

Can I automate my email campaigns?

Yes, you can create automated workflows to send welcome sequences, follow-ups, and nurture campaigns based on triggers and customer actions.

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